FAQs

A: Pull-ups (protective underwear) pull on and off like regular underwear, making them ideal for active individuals. Tab-style briefs have adjustable side tabs, which are easier to change if you have limited mobility or are receiving assistance from a caregiver.

A: Our premium products are engineered to provide up to 12 hours of protection. If you find that you are experiencing leaks or need to change the product before the end of this 12-hour window, you may need a product with even higher capacity or a different fit.

A: We recommend measuring your waist and hips and comparing them to the sizing chart on each product page. A snug fit is ideal—it should be secure but not so tight that it leaves deep indentations on the skin.

A: Both our tab-style briefs and premium protective underwear are excellent choices for overnight use. The best option depends entirely on your personal style and what makes you feel most confident and comfortable while you rest. Both product types feature our advanced absorbent cores designed to provide up to 12 hours of continuous protection to keep you dry throughout the night.

A: Yes. We recommend choosing products labeled as "breathable" or "dermatologically tested" to help reduce heat and moisture buildup.

A: Most modern medical-grade products are latex-free. Please check the specific product description on our site for manufacturer specifications.

A: Standard incontinence products are not designed for swimming, as they will absorb water and become heavy. Please contact us if you need help finding specialty options.

A: Yes, the majority of our products are unisex in design and fit.

A: Wrap the product tightly, secure it with the adhesive tabs (for briefs), and place it in a plastic bag before disposing of it in your regular trash. Never flush products down the toilet.

A: Yes. Your privacy is our priority. All orders are shipped in plain, unmarked, and neutral packaging with no identifying product labels on the outside.

A: Yes, we are proud to offer FREE standard shipping on every single order within the United States.

A: We process all orders within 1–2 business days. Standard shipping takes 3–5 business days, and expedited shipping (available at checkout) takes 1–3 business days.

A: If your order has not yet been processed, please email us at didem@dicamedcare.com immediately. Once an order has shipped, we cannot change the destination.

A: Yes, we ship to all domestic addresses, including P.O. Boxes, within the United States.

A: We operate as a private retailer and do not bill insurance, Medicare, or Medicaid directly. We focus on providing high-quality supplies at the best possible price.

A: Yes, we work with caregivers and facilities. For all wholesale and bulk inquiries, please contact sales@dicamedcare.com.

A: Yes, as soon as your order leaves our facility, you will receive a confirmation email containing your tracking number.

A: If an item arrives damaged, please take a photo of the box and the product and email it to us right away. We will make it right.

A: We prefer orders be placed through our secure website to protect your payment information. If you have technical difficulties, please call us at 551-379-9007.

A: We are a specialized medical supply distributor dedicated to providing high-quality incontinence solutions with the privacy, speed, and reliability that families and caregivers deserve.

A: Absolutely. You can modify, pause, or cancel your subscription at any time through your Customer Account Portal. Please make any changes at least 48 hours before your next billing date.

A: Absolutely. Your payments are processed through secure, encrypted gateways, and we never see or store your full credit card information.

A: We offer personalized customer service, expert product knowledge, discreet shipping, and a curated selection of high-quality products chosen for effectiveness.

A: Your satisfaction is our goal. If a product does not meet your expectations, please contact us within 30 days of receipt. We will work with you to find a solution.

A: We are here to help! Please contact us at didem@dicamedcare.com (for customer support) or sales@dicamedcare.com (for bulk/wholesale inquiries), or call 551-379-9007.